CFPB Issue Spotlight Analyzes “Artificial Intelligence” Chatbots in Banking
Mortgage Ledger Staff2023-06-06T17:24:20-04:00Poorly deployed chatbots can impede customers from resolving problems
WASHINGTON, D.C. – The Consumer Financial Protection Bureau (CFPB) today released a new issue spotlight on the expansive adoption and use of chatbots by financial institutions. Chatbots are intended